Where does your customer training journey begin? After a customer has purchased your product? Or before they’ve purchased it? And what customer resources do you include in your program? Should you provide as many resources as possible to meet the needs of everyone? Or should you focus your efforts? And produce a few high-quality customer […]
Read MoreJust Plain Learning
Last week, I attended a school function at our local middle school, where I sit...
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No really – you can learn positive, academically enriching things via YouTube – recently, the online...
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Most people seem to hate the idea of networking. It’s got a sleazy connotation to...
Read MoreJust Plain Learning
I’ve heard a lot of stories of budgets being slashed and training projects being put...
Read MoreMeasuring Learning Effectiveness
OK, so we don’t all work in situations where this is true, but it always...
Read MoreCoolhunting
I received a “call for proposals” email this week from ISPI-Europe/EMEA, which really caught my...
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