Then came Covid-19. Placing more extreme stress on the healthcare systems of countries around the world. While social distancing also terminated face-to-face training. If e-learning for health wasn’t important already, now its mission-critical for many organizations. This blog post discusses the changes happening with e-learning for healthcare, in part due to Covid-19. Included are practical examples of online learning. As well as, e-learning solutions for health that we’ve created for our healthcare clients. Also, we include online training from organizations supporting and servicing the healthcare industry. Now more than ever e-learning for health is vital. Don’t be left behind. Find out what you can do.
Challenges in the Healthcare Sector
You don’t have to be intimately involved in the healthcare sector to appreciate the challenges it is facing. Do a google search on ‘challenges in the healthcare sector’. You’ll receive 678 million results in half a second.
My google search presented documents and literature reviews that amongst other challenges cited
- Burden of preventable medical errors
- Medical information explosion
- Slow diffusion of medical knowledge
- High and rising cost of healthcare
- Regulatory changes
- Challenges from medicinal and technological advancements
- Training and education challenges
- Ethical challenges
- Cybersecurity and big data
- Increasing need for training for humanitarian agencies
- Workforce needs and training
This list is not exhaustive. But its also not unreasonable that more consistent, and scalable training can help to solve these challenges.
Can E-learning for Health Rise to the Challenge?
Healthcare around the world is grappling with a multitude of challenges. Notwithstanding pandemics such as Covid-19. Also, a part in solving many of the challenges involves a training component. Yet, can e-learning provide a viable, quality learning experience to be a solution?
Various studies over the years have concluded that it definitely can. In 2009 a large meta-analysis by the US Department of Education found that “on average, students in online learning conditions performed better than those receiving face-to-face instruction”. Also, a 2013 study by the Institute of Public Health at the University of Cambridge cited that “In response to these (healthcare) challenges, increasing numbers of medical education and CPD (Continued Professional Development) programs have adopted e-learning approaches, which have been shown to provide flexible, low-cost, user-centred, and easily updated learning.”
“…on average, students in online learning conditions performed better than those receiving face-to-face instruction”
US Department of Education
Shortly afterwards in 2014, the Journal for Global Health published “e-learning for undergraduates in health professions: A systematic review of the impact on knowledge, skills, attitudes and satisfaction”. It reported that there was a worldwide shortage of 7.2 million health-care workers. And that the number is growing. Also, the shortage of teachers is even greater, limiting traditional education modes. They reviewed 4,955 students enrolled in undergraduate healthcare studies. They concluded that “e-learning is equivalent and possibly superior to traditional learning regarding knowledge, skills, attitudes and satisfaction.” Furthermore, they stated these results justify further investment into e-learning to address the global healthcare workforce shortage.
In 2015 the World Health Organization published a review and proposed a radical transformation. It was called e-learning for undergraduate health profession education. They concluded that “e-learning has an under-exploited potential to support health workforce capacity building in different contexts, and can empower health workers to take charge directly of their competency development, to enable them to play a full role as change agents in addressing the challenges we will face in the 21st century.”
“e-learning has an under-exploited potential”
World Health Organization
Currently both the United Nations (UN) and the WHO have endorsed e-learning as a useful tool in addressing education needs in health care. And that was before Covid-19, social distancing, and the challenges presented by this latest coronavirus.
Benefits of E-learning for Health
Besides e-learning for health having better outcomes, it also has many extra benefits. These include
- It provides a consistent content experience. Live training depends on a trainer and their performance on the day.
- A major advantage of e-learning for health is that it supports the growth in the training needed across the healthcare system. It is quicker and more cost-effective to scale up. Especially if you are trying to reach broad-based audiences. Such as patients or family members.
- In developing online learning regional or local differences are easily included. Similarly, different language versions are common to include. Modern e-learning tools have built-in language options and straight-forward translation capabilities.
- When hosting your online course on a Learning Management System (LMS) you can gather data on your learners. This data can help develop more effective campaigns. Or insight for employee learning paths.
- E-learning for healthcare offers practice in a simulated environment. Which also transfers to on-the-job performance. Instead of practicing in a high-risk, live situation, users can first explore and gain confidence online. For example, hospital surgery, laboratory and diagnostic testing, and patient medical records.
- Another advantage is it is more affordable to run an e-learning course than to transport trainers or students for a training session. If that’s even possible still?
- Media assets created from developing e-learning for health can be used for other purposes. For example, in marketing the course to internal staff, partners, and the broader community.
- On-demand e-learning is more convenient for the learner. They complete the training when and where they choose. This can be especially helpful with shift workers.
- Repeatable – if a learner needs to go back and refresh their knowledge, they can do so at a moments’ notice.
- Another advantage of developing e-learning for healthcare is that it’s a customizable experience. It’s simple to develop a customized course module for specific audiences. For example, different versions could be created for patients, employees, or family members. This delivers a personal, branded and tailored experience with the least amount of effort or expense.
E-Learning for Health and Webinars
Webinars are a solution that many organizations have put in place to deliver aspects of their training. Especially post Covid-19. Webinars are easy to set-up and can connect you to your audience. And it has been shown that webinars can be good for demonstrations, or introductory topics. Or short discussions on a defined topic. For example, webinars can be a good replacement for quick ‘lunch and learn’ kinds of training.
But, for the majority of needs in the healthcare system webinars aren’t a good training solution. Health training topics and needs are often in-depth and complex. Or have critical outcomes if incorrectly applied. Webinars aren’t a suitable training medium for longer courses. Or anything other than for a short introductory component. In particular, they aren’t effective if the learner needs to show proficiency in a topic. Similarly, they are not suitable for situations that are high risk. Or that have high confidentiality or privacy requirements. For many health-related training needs e-learning courses are preferable.
Examples of E-learning for Health
To show the range of e-learning courses in healthcare, below are three actual examples of online courses. They illustrate a few of the practical applications of e-learning for health.
E-learning for Health at the BC Center for Disease Control
The BC Center for Disease Control (BCCDC) provides health promotion and prevention services, analytical and policy support to government and health authorities. As well as diagnostic and treatment services. All to reduce communicable and chronic disease, preventable injury and environmental health risks.
The BCCDC contracted Spark + Co when they needed an e-learning for health course on vaccine storage and handling.
Vaccine Storage & Handling Course
The purpose of the course was to ensure that vaccines were handled and stored properly throughout the chain of custody. And that all regulatory requirements were adhered to as well as Provincial guidelines. The audiences for the training course are Medical Office Assistants, Health Unit Aides. As well as any other interested immunizer (e.g., Pharmacists, Registered Nurses, Physicians) and health care students.
An e-learning course was created. It consisted of an introduction, three technical chapters, and a final exam. As well, a quick reference guide was also created. This was to support the range of people involved with vaccine storage and handling to ensure the safety and efficacy of vaccines.
The online course was created in Articulate Storyline. It included drag and drop interactions, interactive forms, and an exam.
E-learning for Health at the BC Renal Agency
In 2011 the Kidney Care Advisory team at BC Renal established 4 priorities to improve outcomes for those with kidney disease. One of these priorities was to develop standardized and enhanced educational materials. All based on principles of adult education. Spark + Co. was contracted to design and develop online learning templates. As well as 3 online modules to increase access to education to those with kidney disease in BC.
Peritoneal Dialysis Training Modules
Peritoneal dialysis is done by patients in a home setting. Previous education of patients consisted solely of nurses visiting a patient. As part of the visit, the nurse would bring a large reference binder. And do some one-on-one consultation. But in rural and remote areas, nurses would have to travel large distances. Thus, limiting the number of patient visits. As well, the winter months created additional travel difficulties.
In urban settings, there were also challenges with access to education. Because of the high patient-load for each nurse. The online modules were designed to supplement the nurse. And to reinforce the patient relationship. They were also created to empower patients to play an active role in their treatment. The online course modules were developed with the primary goals of helping patients understand how peritoneal dialysis works, and to help them live a healthy life.
The online modules were developed in Articulate Studio ’09. A Powerpoint based authoring tool that allows the inclusion of a variety of interactive elements. The modules also included voice-over narration, videos and interactive activities.
Interestingly kidney patients living in British Columbia, reportedly have the highest survival rate in Canada.
E-learning for Health at Child Care BC
Child Health BC is a provincial health network consisting of many partners. These include
- Doctors of BC
- Child health leaders
- Physician leaders from various health authorities including the First Nations Health Authority
- Academic partners at the University of British Columbia: Departments of Pediatrics, Pediatric Surgery and Child Psychiatry.
The goal of Child Health BC is to work together to improve the health status and health outcomes of BC’s children. By building an integrated and accessible system of service. The Steering Committee of this network hired Spark+Co. to develop e-learning for child health.
Appetite to Play
The Appetite to Play initiative, of Child Health BC, supports Healthy Families BC. A government health prevention and promotion strategy. This focuses on health improvement for families and their communities.
Appetite to Play was developed to enable child care workers to promote and encourage healthy eating. And physical activity, for children 0-5 years old. There were several components
- online and in-person training in physical activity, physical literacy, healthy eating and food literacy
- stakeholder support, and
- communication and knowledge translation.
Two e-learning modules were developed on physical literacy, and healthy eating using Articulate Storyline 360. These e-learning modules included many interactive activities such as interactive video quizzes.
“I liked the combination of visuals with the text and audio, I think it really helped to highlight the content.” E-learning module participant
Between February 2017 and March 2019, 2,886 people participated in the training (e-learning, virtual and in-person). The final evaluation report concluded that
- The initial virtual workshops and e-learning modules proved as effective and satisfactory as in-person training sessions, with a potential for broader reach
- (the initiative was) … successful in the implementation of Appetite to Play’s phase 2 components, namely launching a web resource and delivering effective training in diverse modalities
- The e-learning modules received more than a 90% satisfaction rating
- Given these and the lower cost of planning and delivering online training, Child Health BC plans to put a stronger emphasis on online modalities in the future
E-learning for Healthcare at a Large Medical Institution
Kai Ruggeri, Institute of Public Health, University of Cambridge, published a paper in 2013. In it, he proposed a model for effective use and evaluation of e-learning for health. The model, while useful in many situations is best applied to e-learning for large health authorities. The example Ruggeri cited to illustrate his model was for a Program on Clinical Record Forms and Evaluation.
Program on Clinical Record Forms and Evaluation
A summary of Ruggeri’s example is below. It shows the rigorous process applied. As well as the interconnected steps for ensuring an effective online course in this sector.
- Background: A local health authority has revised the documentation of patient records. New forms were introduced and training is required on the new process.
- Participants: The online training is for clinical staff responsible for recordkeeping.
- Purpose: To ensure correct and complete clinical record forms and evaluations.
- Knowledge Required: Participants will learn why seemingly irrelevant questioning is needed due to public health and epidemiology requirements.
- Resources Required: Access to forms for completion.
- Behaviour and Attitude: Participants should be willing to complete the forms for all patient visits.
- Performance: Participants must demonstrate satisfactory performance.
- Time Required: Clinic managers will need staff to complete the 1-hour online training within working hours. Within a 3-week timeframe.
- Assessment: Multiple-choice questions will be used upon completion of the course to gather feedback. An automated email with questions will be sent 2 weeks after training completion.
- Monitoring: The health authority will review records of forms used before the training. Then 3-months after course completion a review will be conducted, to determine the effectiveness of the course.
Examples of E-learning for Health Service Industries
E-learning can also benefit organizations in servicing or supporting healthcare. Below are three examples of e-learning for healthcare for industries supporting the sector.
Tech Industry and E-learning for Health
PeriopSim is a North American product focused on surgical training and assessment for operating room teams. It uses virtual and augmented reality to bridge the gap between the classroom and the operating room. It helps users to learn procedures, anticipate the surgeon and instrumentation required. All before going into the operating room. Research has shown that PeriopSim is more effective than traditional training methods. As well a 1-hour procedure takes only 10 minutes using the simulation. This helps nurses to gain practice time in surgical procedures.
Non-profit and E-learning for Health in the UK
The Resuscitation Council (UK) exists to promote high-quality, scientific, resuscitation guidelines that apply to everybody. And to contribute to saving a life through education, training, research and collaboration. Targeting the general public, one of the best examples of powerful e-learning is from this Council. This interactive film puts you into the shoes of a lifesaver. And provides realistic situations and actions to test your skills and responses in life or death situations. It’s an excellent, award-winning, module of e-learning for health.
Covid-19 and E-learning for Health
At the time of writing, COVID-19 is still prevalent across the globe. In a short space of time organizations have mobilized to create e-learning for healthcare training on many Covid-19 procedures. Often these resources are available to audiences around the world free of charge. For example, the World Health Organization has created a series of e-learning courses on a variety of Covid-19 topics. These courses are also in a variety of languages. However, due to the urgency, they sometimes lack the level of interactivity that can be created in e-learning courses. The highly interactive Lifesaver example above took 3-years in the making. Yet, the WHO course shows how quickly, effective e-learning for health can be created. And how it can be a powerful tool for quickly communicating to a large, widespread (global) audience.
A second example comes from the NHS in the UK. Following a registration process, anyone around the world can access their online courses and many resources about Covid-19 for free. Both these examples show how e-learning can scale to allow you to train a lot of people in a short period.
A third Covid-19 course, COVID-19 What You Need To Know, worth mentioning is one developed by Articulate. Developed in Rise, a rapid e-learning authoring tool that is cloud-based and mobile-friendly. What this means is that you can develop e-learning courses quickly without having to download any software. Rise doesn’t have the sophistication of some tools. But, it excels in simplicity and rapid deployment. In this example, Articulate developed the course, and like the above examples, shares it for free to the world.
Learning Activities That Could Be Applied to Health
In a previous blog post, we described many successful interactive e-learning activities for self-paced learning. Ones that will elevate the quality of an online course. While also improving knowledge transfer to the learner.
These same activities can be used in designing e-learning for healthcare. For a fuller discussion of these, we would refer you to the original article, but they include the following examples.
- Start with a multiple-choice quiz to gauge the learner’s level of knowledge. You could decide that they only complete the sections they answered incorrectly
- Use branched scenarios as one of the e-learning activities. This way you are testing for knowledge along the way. And the learner doesn’t usually realize they are taking a test. As well, you are also providing extra instruction as they work through the scenario. This is much more engaging than a basic multiple-choice quiz since it’s interactive. An advanced care planning example is Vitalogue. It features an interactive story presented in a scrolling, comic book style-choose-your-own-adventure game. The learner navigates key concepts of advance care planning. Each decision made along the way is weighted with a score. And, in the end, people discover whether their choices led to a good outcome for the main character.
- Include real-life scenarios as activities. The Lifesaver example mentioned above is a good, albeit, elaborate example of this.
- Include games to help patients learn about healthy choices. These work well for healthy eating, exercise and other lifestyle factors. As well a game simulation can help learners practice skills in a real-life scenario. In this example from Ryerson University the game promotes the application of knowledge and skills related to establishing a therapeutic nurse-client relationship and completing a mental health assessment. In the simulation the learner assumes the role of a community health nurse assigned to complete a home visit. This is also a good example of branched scenarios.
- As shown earlier augmented and virtual reality are great for some aspects of e-learning for health. For example, in situations that are high risk, or difficult to set-up. Such as surgeries. PeriopSim above is a good example.
- Establish a challenge or a medical mystery activity to solve. They work well for medical diagnostic training.
How to Start Creating an E-learning Course
How do you start creating an e-learning for health course? It depends on the type, scale, resourcing and expertise your organization has in developing online training. For example, if you have resources in a training department who have expertise in creating quality e-learning then they should be your go-to resource. However, we find many organizations that don’t have the available resources. Or they don’t have the expertise required in creating online learning. In both these cases organizations often can’t find people to hire to fill the resource gap in time. Or they don’t want to commit to a long-term resource for a short-term project. Or they’ve never created an e-learning course before and don’t know where to start.
In these situations, it’s clear that an external resource(s) is/are required to undertake the project. Many of our first clients contacted us because they had never created an online course before. Or because previous results were disappointing. And they were looking for extra expertise to better meet their needs. If your organization is in such a situation, we have two resources that might be useful. The first is a series of articles on instructional design companies
- 10 Qualities and Skills of a Great Instructional Design Company
- How Do You Find A Great Instructional Design Company?
- How To Select The Best Instructional Design Company?
- Traps To Avoid When Hiring An Instructional Designer
The second resource is a 40 Point Cheat Sheet on Developing Online Learning. It accompanies our Dummies Guide to Developing Online Learning.
In Summary – How E-learning for Health Changed Because of Covid-19
Even before Covid-19 took the world by storm, health care institutions were grappling with many challenges. For example, already in 2013, the World Health Organization understood that e-learning for health was important. Then came Covid-19. Placing more extreme stress on already strained healthcare systems. While social distancing has prevented in-person training. If e-learning for health wasn’t important already, as you know, now its mission-critical for many organizations.
Also, we’ve demonstrated the quality and breadth of e-learning for healthcare solutions that can be created. Including expensive and Oscar quality training courses (e.g. Lifesaver). And quickly assembled e-learning in a pandemic emergency. As well as thoughtful, engaging, highly effective and affordable e-learning for health solutions. Such as Appetite to Play, Vaccine Storage and Handling, and Peritoneal Dialysis training for patients. Understanding the range of options will help you begin your organization’s next e-learning journey.
We hope this article managed to ‘Spark Your Interest”. If so please share it with your network, we’d appreciate it. Also if you have specific questions about anything in the article, or if you have suggestions for additions or future articles please don’t hesitate to contact us at firstname.lastname@example.org, 250-537-9461.