To help prospective clients understand how Spark + Co. can help, we've developed several case studies and assembled testimonials.
This large BC-based financial institution was embarking on a renewed strategic customer-centric shift, powered by technology, but executed by employees. This business transformation program involved significant changes to people management practices, large-scale IT implementation and end-to-end process re-design. The change strategy was built to ensure that it "fit" with the organizational culture and history of change. The change strategy focused on engaging line managers and executives into the change process, rather than being solely delivered by HR. It encompassed communications, training, organizational change, organizational structure and people practices, including performance management and compensation.